Cruise Value Center Complaint - Warning! Caution! If You Decide To Use Cruise Value Center - Cruise Booking - Service

Posted by Anonymous on 2008-03-23:

My recommendation, read Cruise Value Center Terms of Use under Cruise Payment and Review. Remember, you have to click the check button to proceed. Since you obviously were able to purchase, that means that you read and ACCEPTED the rules.

ALso, when you booked the reservation you agreed to pay THAT amount. What if the price goes up after booking and they made you pay additional fees, would you think that is fair?

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Cruise Value Center Terms of Use


*** You may be charged an additional fee to change passenger names.


Cancellation Notice: In the event of cancellation, you are solely responsible for any/all penalties imposed by the travel provider (cruise line, tour operator, air carrier, hotel, etc). In the event of a delay and you cannot reach the cruise ship, you will be solely responsible for all costs relating to the continuation of your trip. This might include air transportation, ground transportation, overnight hotel accommodations. In the event of total cancellation, you will be responsible for all penalties imposed by the travel provider.

Posted by cocomojo on 2008-06-07:

The standard in the industry is not to charge these extra fees. I think the OP was correct to make us aware of this. I just used them and they are terrible. Worst I have ever used. I agree with the OP avoid at all cost as customer service is terrible and you are treated badly after you book. You will never get a return call... NEVEr

Posted by cocomojo on 2008-06-07:

Also if you get the agent Marsha take that as a double warning....

Posted by unemployed34 on 2008-11-12:

Cruise value Center went under on Nov.10 the company was purchased by Ron and Richard Smith of Cruises of Distinction they informed us that they were closing that day no notice nothing they are thieves and deserve to be in jail they took all kinds of final payments and have not sent them to the cruise line and we found out the day we were let go they had not made payments for insurance policies they took a thriving business and in a year they destroyed it most employess had been there for years and now are jobless I hope those brothers get what they deserve and anyone who has been screwed by them should sue them for anything they can get they are based in Detroit and I am sure they will be fine but the all of us are left out in the cold.....

Posted by SouthernComfort on 2008-11-18:

Unemployed I too am unemployed I worked for Cruises of Distinction in Bloomfield Hills Mi. We are so mad at what they did, how can you get away with charging c/c months ahead of time and keeping the money. I have clients that have no idea that they do not have a cruise,Richard and Ron I'm so glad that Fox 2 news came to your office on Monday and ran the story at 6 o clock Bill Gallerger did a good thing!!!! Also anybody out there expecting a refund keep waiting because you will never see it!! Hey R&R How did you get that brand new car sitting in the parking lot the day we got our walking papers?

Posted by unemployed333 on 2008-11-19:

Ron and Richard Smith should be jailed. They stole from the employees and from clients and now many are unemployed, the clients are stressed and their dream vacations ruined. The industry, good agencies and agents are now scared. It's so very sad for all of us.