Brookstone Complaint - Brookstone's Failed Return Policy
DAYTONA BEACH, FLORIDA -- We were given this product as a gift for Christmas from our next door neighbors. It lasted less than three months. We had the original box and the packaging materials and returned it to their local store here in Daytona Beach, FL. From outward appearances, the unit looked brand new.
The manager said that without a receipt of a "gift receipt" she was under strict orders not to accept any returns. She was incredibly inflexible and refused to make any calls on our behalf. She said "all purchasers were told to hold onto their receipts!"
There are so many consumer friendly companies to do business with like Bed Bath and Beyond, Linens and Things, Lowes, etc. There is simply no reason to step foot in a store like this. Buyers beware!