Pep Boys Informative - Pep Boys Is A Total Ripoff
JERSEY CITY, NEW JERSEY -- These are the facts I am waiting to hear back from the District Manager. I am very disappointed in the service and feel completely taken advantage of:
I brought my 2001 Dodge Durango on Wednesday, March 19th, 2008 around 9 AM. I asked for an oil change and said I thought the "valves or belts might need to be
checked as the car is making a screeching noise when the car starts." The gentleman at the desk told me he would do the oil change and that the check on the car would cost an extra $17.99 and that the car should be ready at approximately 11:00 A.M. I said this is O.K. and left the store.
Around 11:20 A.M. I returned to the shop and was told the car needed $555.59 in repairs including a new "power steering switch, power steering fluid leak, new coolant, new belts, and new brake fluid" and that "everything else is fine." I asked if the car would run for awhile after it was fixed and the gentleman said "Yes." I left the car at the shop until 5:30 that evening when I picked it up and drove it home, approximately 1/8th mile from the shop.
On Thursday, March 20, 2008, the car was driven by my boyfriend to work, approximately 22 miles each way. Upon departure from our residence the engine light came on and the car started to make a clanking noise we have never heard before. He returned home from work around 5:45 P.M and we took it back complaining of the condition of the car. They agreed to keep it overnight and told us they would call us when they
knew what was wrong.
Around 11:30 A.M. on Friday, March 21, 2008, I received a call from one of the mechanics at this location. He said that the problem is with the engine
and was most likely the valves. I explained to him that the valves were checked and were fine according to the person who took my keys yesterday. The Pep
Boys mechanic then said the check we paid for only covers maintenance and they don't open the engine unless a 'diagnostic' is ordered and that if I "knew
it was the valves to begin with then I should have seen it coming." I expressed extreme frustration from the situation as I was told the valved were checked
and the only thing wrong with the car were the power steering issues, especially the fact that I spent over $500.00 and have a car that sounds worse than before I brought it in and an engine light that NEVER came on until I brought it in to their shop. He said there was nothing he could do. I told him I would be right
Upon arrival at the store I asked to speak to the manager, [snip]. He explained that 'he doesn't know who I spoke to" but "something is wrong with the engine" and the check I paid for "only covers maintenance."
Not only do I feel the service I received was dishonest but unprofessional and frustrating. If I bring my car in for repair I expect to get everything
the mechanics say they are going to do to the car to be done. I also feel the manner in which the information was presented to me was extremely
unprofessional and manipulative. I trust that someone will contact me as well as [snip] and amend the situation. Also, I took the car to another mechanic who said that most of the repairs on the car, including a fuel injector and power steering flush, were either not performed, although I was charged for
them, or unnecessary. I do not feel this is good business practice nor motivating to me to bring any of my cars back or refer the services of Pep Boys in the future.
I think the only way to rectify this situation is to refund my money or hold up to what was promised. I merely want a car that runs and an honest quote for
repairs needed and repairs performed. Even though I am in the medical industry and am well versed in medical terminology and etiology I am very unfamiliar
with mechanical issues and feel I was taken advantage of, not uncommon in the vehicle repair industry.
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