Hewlett-Packard Company Compliment - Never Buy HP Laptop - HP Pavillion Laptop
NORTH CAROLINA -- My laptop problem is, when you turn it on nothing happen on the screen or system board.
I sent my laptop to HP for repair on Feb-18 they got it on Feb 21, sent me an email telling me I will get it on Feb 29th. The 29th came someone called me and told me the laptop waiting for part so will be sent before March 14th. The 14th came 5pm someone from HP called me and told me the laptop waiting for part, it will be send March 28th. Every time I told to them same story waiting for part, I asked them if the part was coming from another planet.
On the HP webpage they show very clear that when you send your laptop for repair you will get it back in 7 or 10 business days, but I guess they are waiting for the part to come from a 3rd world country.
None on the customer services cant tell you anything about your repair, even the case manager have any idea where is your laptop or what kind of repair it been done.
I will never buy a HP laptop, I will try Sony or Dell, I'm tired of waiting and customer services doing nothing for me.
I let you guys know when March 28th, 2008 come if I got my laptop.
Note: Please send me an e-mail about what legal action should I take against HP if on March 28th I don't get my laptop, thanks for any help.