Mathis Brothers - Tulsa, OK Complaint - Customer Service - Living Room And Den Furniture
TULSA, OKLAHOMA -- I purchased two sets of furniture from Mathis Brothers, one for myself and the other for my daughter. I was promised a certain date of delivery, before the sale was complete. I called the salesman to confirm. He not only confirmed, he act like he was reading an actual delivery report with my name and address. My daughter was having a graduation party for out of town friends and family,since the new furniture was coming we gave her old set away. Long story short,no delivery. I called and called the salesman (cell phone) no response. I went the the store and demanded to speak to the Manager. I was told that I had to go back to the front of the store and have the info counter call him. Mind you I standing right by his office. The story I was given began with, cell phones msg system was not working properly, he then switched to placing blame on me. Saying I must have misunderstood the information. He offered me 10% off,saying that was the best he can and would do. I felt dupped since they already had my money. I went home and looked up the corporate number.
I called and called and called until finally someone called back. With malice in his voice he ask what is it that I want, I told him I want all my money back, but since that is not going to happen refund me half. He said fine, this is where it ends and he hung up the phone.