The Executive Professionals Complaint - Misleading marketing and poor service standards
SAN DIEGO, CALIFORNIA -- The company falsely advertises its services and has unacceptably low service standards that inhibit the fulfillment of the contract. It’s basically an interview prep course. I already had good interviewing skills, so their service was a complete waste. I paid thousands of dollars because they claimed: a) to define my career path (they gave me a free Myers-Briggs test off the Internet; b) to assist with salary negotiations (they told me my offer was standard and there wasn’t anything they could do); and c) because their website states that they will “identify job opportunities” and “create a powerful marketing campaign” for you. That is simply a lie. They don’t identify job opportunities for you, and they refuse to do so when asked. And their marketing plan doesn’t exist. They gave me a document that parroted back the information I had given them about myself. Then they told me to go network, but they completely remove themselves from the process. They wouldn’t help to identify individuals, contact information, or open positions. Yes, they provided access to a subscription version of ZoomInfo, but the information is out-of-date and barely more worthwhile than what you get from the free site. They also will not apply to positions on the customer's behalf. I already knew that networking was the best way to get a job. I didn’t need to pay thousands of dollars to hear it from them. They describe their “marketing plan” using vague terms so that the customer won’t realize that it’s just hot air.
Most egregious is their service. I literally had to force my career advisor to do anything at all. They are also dishonest. After four months, my first career advisor told me that he was leaving the company to retire. That was a lie – later I learned that he works for the Taylor Wingate Group across the street. He also told me that he would put my resume into their in-house recruiting database. I discovered later that that this database doesn’t exist. My second advisor only stayed with the company for a month and then he left, too. Incredibly, the company never even bothered to inform me of his departure or provide me with a new advisor! I was emailing time-sensitive questions for weeks and getting no response, because he wasn’t there! At that point, I demanded a partial refund. They refused, but offered to extend my contract to make up for the lost time. I agreed, but only if they would provide me with competent service. Instead, it got worse. My third advisor didn’t return my calls & emails!
The only times he replied to me were after I complained or reminded him. When I confronted him, he deliberately lied to avoid responsibility by claiming that his emails must have arrived in my bulk mail folder (they didn’t). He also knew nothing about me and made no effort to become engaged in the process. He was completely unprepared for our meeting, not even knowing my work history or where I went to school (despite already having my resume). Then he asked ME to give THEM an electronic copy of my resume because he had lost it. What a disgrace.
I expected to receive a real marketing plan and competent service from true professionals. Dismally, they are not even professional career coaches by trade with any particular expertise. My advisor admitted that he was an entrepreneur trying to get rich by franchising the concept. The owner is a small business lender. My expectations were reasonable, but were not met. I demanded a refund based on non-provision of services in my contract and was refused. They continued their pattern of dishonesty by claiming that everything is my fault because I never engaged in their “process.” That’s a ruse to avoid answering for their low service levels and disingenuous marketing practices.