Time Warner Cable Complaint - The Worst Customer Service I Have Ever Encountered
CINCINNAT, OHIO -- I am LIVID!! I have had trouble with TWC before. My internet and phone service went out (cable service was not an issue), I called TWC cable to set up a time for a tech to come out, the tech came out but of course he could not fix the problem, he said it was an issue with the lines outside but he would make sure that another tech would come out to look at the wires. Days passed, I called TWC to find out what the issue was and when it would be resolved. They had no record of a service call and therefore had no idea there was still a problem with my phone and internet. I was so fed up at that point that I just cancelled everything. I dropped off my equipment at a local store, they took in my equipment, finalized everything and told me that I had a credit of approximately $30.00 coming to me.
They said they would issue a check, it has been weeks and I have yet to see that check. I really missed having cable and thought since I did not have a problem with the cable part of the bundle package that I would give it another try. BURNED AGAIN!!!! Who ever took the order input my contact number into the system incorrectly. I waited for my 3 hour window without a call or a sign of a tech. I called TWC to find out what the heck happened, they explained that they had a bad contact number but I was told that a return could be conducted if I would not mind sitting at home until 8:00 pm that evening. I was blown away by the length of time that I would be waisting on a Saturday but I wanted to get this install done and over with. YOU GUESSED IT, 8:00 pm came and went without a call or a tech showing up.
Between Saturday and Sunday, trying to get to the bottom of this and to trying to cancel my order, I was on the phone for over four hours!! When I ordered the service they immediately deducted the first months cost as well as an installation fee from my checking account. It seems that their procedures in returning your money is quite different. I was told that I would be getting a check in the mail. When I was told this I cringed recalling that I still had not gotten my credit check!! I feel that this issue has not been resolved and I have wasted my precious, precious time waiting for something that I should have known better to order to begin with :0(