Avis Complaint - Racist Counterperson
INDIANAPOLIS, INDIANA -- The letter I sent:
Five weeks ago on August 29th, 2003, at about 8pm, my wife and I were visiting her relatives in Indianapolis, Indiana, at IND airport. Shortly after we rented a car from your company, while we were still near your airport rental counter area, we witnessed your agent’s interaction with the next customer.
This customer was of Middle-Eastern descent, he was traveling with his family which included his elderly parents, his wife, and their two young children (one infant). From what I witnessed, there was a disagreement on some point of the policy. The customer protested entirely politely and with a calm demeanor. At this, your agent shouted at the man to get away from her counter. Her voice was in sharp contrast to the quiet tone of the customer. She also must have hit her alarm button, as the Indianapolis Police were soon on the scene. We had to leave shortly after.
This incident left my wife and I with a bad taste that persisted throughout our trip. Your agent was obviously very fearful of the public at that point, and seeing a Middle-Eastern man at her counter must have driven her into some sort of Fox-News Terrorist-Alert flashback. To subject a tired frustrated traveler who is obviously a simple family man, to police questioning, is unconscionable. A worker this paranoid certainly would not be able to adequately handle a real terrorist situation, with such an excitable disposition.
In addition to this incident, there is the fact that the car we rented did not have a CD player as promised by your agent. This car was a larger model that she had talked me into, because it was more luxurious and would have a CD player. This left us with nothing but Indiana radio for the 2-1/2-hour drive we had that night.
This is to say, that I am disgusted with this agent, and with your company if she represents anything akin to your corporate personality. Her racist response shamed me as a fellow “American”. I will of course never use Avis again, and will work to influence my company to not use your organization for any of my business’ service and sales force travels.