Epson Company Complaint - Epson Cx 4700 Printer - Run!!!!!
CALIFORNIA -- I purchased the Epson CX7400 in Dec 07. The indigo, magenta and yellow ink cartridges are $13 apiece in the BX and the black ink is almost $20.00 I set my computer to print ONLY in black and white!!!!!!! and yet within 20 pages of print had to replace the yellow and red cartridges. WHAT!!! I called Epson (562) 276-4382 and asked WHY my colored ink was going down when I wasn't printing in color? The Epson rep said the printer "uses a little color" EVERY time you print even if just black and white. That PHD who wrote a previous review was CORRECT. I told the rep "A LITTLE COLOR" it used up ALL my YELLOW AND RED and my blue is half full. My black was only a quarter gone. This rep SENT ME FREE OF CHARGE 10 ink cartridges (2 red, 2 blue, 2 yellow, 2 black) without my even asking. THAT FOLKS TELLS YOU EPSON KNOWS THEY HAVE A LOSER. I started over with 4 BRAND NEW INK CARTRIDGES and COUNTED EXACTLY how many copies I got from each color PRINTING ONLY IN BLACK AND WHITE. I reached 105 copies before the black ink went out NOT the 300 promised by the Epson rep. In fact although the PREVIOUS print job levels had RED FULL and YELLOW at the half way mark, blue just slightly gone and black almost empty, when I printed the next page THE RED, YELLOW AND BLACK INK levels indicated EMPTY!!!!!!!!!!!!
I replaced the black ink with one of the ones the company sent and just took the red and yellow ink cartridges out and put them back in because there was NOTHING wrong with them. When I printed the next copy, LOW AND BEHOLD the RED was now a 1/4 down and the yellow down to within a 1/4 from bottom and Black was of course full and blue down about a 1/4. My old HP color printer NEVER did this. As soon as EPSON opens today, I am calling them and I WANT MY MONEY BACK. THEY CAN TAKE THEIR FREE INK CARTRIDGES and shove them because unless they plan on supplying me with free cartridges for the rest of the life of this printer, it is NOT worth it. What a RIP OFF!
P.S. You all are going to think this is CRAZY but I SCAN all of my tax receipts (back-up) and some of the receipts are yellow or blue or some other color. I did NOT print-just scanned a colored document. When I went to print the so-called "yellow colored" scanned document in BLACK AND WHITE, the yellow ink level FELL more than a 1/4. RUN RUN RUN FROM THIS PRINTER!!!!!!!!!!!!!!!!!