Intuit - Turbo Tax Online Complaint - Talking To The Box
I recently ventured into the realm of personally e-filing my taxes through turbo tax online, considering my income taxes were relatively simple to file. Because I was a part-year resident of two states, I had to file with both obviously. So, after going through federal and both states, I filled in everything to the best of my knowledge, having carefully read through everything. So, I submit my e-filing request, pretty simple... however after reviewing my form again after the e-filing, I realize that I owe the state of North Carolina $330 more than originally told. Looking through the forms, they had filled in a completely irrelevant amount for a taxable pension? (which, of course, in no way applies to me) which caused me to have to actually pay in the $330 amount. I have absolutely no recollection of filling in this taxable pension amount. So, after reviewing the NC amended return from the NC Dept of Revenue, it seems pretty simple and I have no idea how they came up with this pension amount.
Anyway, what the real issue now is that not only did I pay turbo tax to e-file with the state, but now that they have, I have to pay in the WRONG amount, and even if I send in my amended return now, I won't see that money for six months. Sole point being, I could have easily done the paperwork myself with much less hassle and may have had a slightly smaller deduction amount, BIG DEAL! So, I attempted to call Turbo TAX helpline after realizing my questions couldn't be answered through the online services... I get an outsourced hotline where they (needless to say have no comprehension of the English language) have no idea what I'm referring to on their program, nor a slightest idea of anything related to taxes I'm talking about. You could spend hours on the line with these people and really get nowhere, except maybe enlighten them on what they are supposed to be the experts on (and considering I know little more than the basics, it's pretty sad.)
Next time, I'll find an accountant because in my case, it would've saved me about $200.