Ace Car Rental Informative - Complaint
DENVER, COLORADO -- I had made a reservation for a large SUV as we were a party of 6 arriving at Denver International Airport. The number on the confirmation for shuttle pick up was incorrect - I had tried calling it before leaving for Denver and it was a fax number. I called the office and they said that I should call the office to request pick up when I arrive at Denver. I mentioned to them that we would be arriving late at night and the lady at the office said that it was fine.
We get to Denver and call Ace Rental - and there is no response. Finally after three tries and man responds saying that the rental office is closed and we could call back at 8 in the morning.
We had to make other arrangements and finally arrived at our destination at 5 in the morning - four hours later than we should have!
I am really disappointed!!