Friedman's Jewelers Complaint - Poor Service - Diamond Ring
My daughter's boyfriend purchased a diamond "promise ring" for her for Valentine's Day. Her finger is a size 4 and she had to have this gift re-sized. She took the ring to the store where it was purchased on February 18th and was told that the ring would be back on March 10th. On March 10th she went to the store to pick up her ring and was told that it was not back to try later in the week. When she went back to the store, she was told the ring was not there and that they had no idea where the ring was. She came home in tears about the situation. I told her to give them a week to see what would transpire. By the next week, she still had heard nothing from the store. I called and talked to someone who told me that Friedman's had contracted with a new repair company who then had to subcontract out the work and that no one knew where the ring was at this point. But they would "investigate" and get back with us.
A week later we still had no answer as to where the ring was, so I called the home office - what a mistake! First of all the only time you can speak to someone is if it is about a credit account. I was told that they don't handle customer complaints and that only "Carolyn" handled customer complaints. When I asked for "Carolyn's" last name and to be transferred to her, I was told that they did not know "Carolyn's" last name and could not transfer me to her nor could I be given her phone #.
When I asked to speak to a supervisor, I was told there was no supervisor available. No wonder this company is in Chapter 11 bankruptcy. My issue is not with the local store, but with the company itself!