Alltel Complaint - Alltel Sucks - Poor Service
RAPID CITY, SOUTH DAKOTA -- When I started my service 2 years ago I had 2 phones One worked ok the other was sent back at least 5 or 6 times ( I forget) never have the situation resolved. They told me the best thing to do was to buy a new phone at my cost. Well I wasn't going to do that. I felt like they should have stood behind their product and gave me a phone that worked. I paid the 200.00 to get out of that phone. I continued to use the other until it finally died. At this point I decided to wait out my jail sentence with Alltel and then just move on with another company. I did go to Verizon and start a plan with them. Feb 9 or so WAS MY release date for Alltel. I went to the local office to pay my bill, which was late ( I would forget about easily considering I hadn't had a phone that worked for a few months) so I had a late fee that was fine I paid and had my bill up-to-date. I think this was in Jan.
At the local office they could not input on my account that I wanted to discontinue my service. I had to wait until my end date and call a 800 number I had to do this in Feb. I called but must of called a day or two late plus also had a bill of 140.00 this is for one phone 39.99 a month I was told I had a reconnection of 35.00 I don't recall asking to be reconnected ever. She said she could not adjust the bill but I could have a credit on my next bill. I told her there would not be another bill I was done with this plan. She said she was sorry that was the only way. I figured just pay it and move on. WELL this month I get another bill for 49.00 for the month of March. I call the 800 number they tell me there is nothing they can do they do not prorate. If I recall I told them Jan. at local office then in Feb. on the phone.
If that were the case the lady I talked to about the reconnect fee should have still giving me the credit on my next bill if I was getting one, she didn't bring that up. So if I would have stayed with them they would have adjusted the bill but not if I was leaving. I'm going to write them a letter put the bill back in the envelope and send it back. Maybe I should bill for those first few months when my original phone didn't work and I still had to pay the bill for that phone even though I rarely had it in my possession to use for the first couple months. I don't think Alltel cares about customer service there only mission is to look for new ways to swindle money out of you. I would never go with Alltel again I tried it when it was cellone and never had good luck tried again when they were Alltel guess the only thing they changed was their name.
Thanks for letting me vent