Dorschel Volkswagen Complaint - Incompetent Mechanics
ROCHESTER, NEW YORK -- I brought my Volkswagen Cabrio in for service at this dealer because the check engine light was on and when I was driving over 45 MPH, the car was not shifting gears and the RPM was between 40-50. I received a call back from the service department stating that the car had a coolant leak and the air meter needs replacing. I said to go ahead with these repairs if they will fix the problem which were quoted at being over $900. We picked up the car later that evening and as soon as we got on the highway, going over 45 MPH, the car did not shift gears and the RPM was over 40. I immediately turned around and brought the car back to the dealer. The service technician called us back the next day and said that the car needs a tune up and that would solve the problem. We told him that a tune up was unrelated to the car not switching gears and asked to speak to a manager, Gary. Gary said he would look into the issue and call us back. Gary called back and apologizes for the problem and said he talked to the service guy like he talks to his dog. He stated that the car was not serviced correctly and that B and C were done before A and B. Because of this he says he will give us 1/2 off the cost of parts and free labor to fix the problem which he states is now a camshaft position sensor and coil for a total charge of $354. We asked him if this would fix the problem and he stated that it would.
We asked him what is plan B if this doesn't work and he said hopefully we won't need a plan B. The next day we received another call from Gary stating that those items had been replaced however when they took the car for a road test, it was initially running fine however after a few minutes the check engine light went off again and now they believe the car needs a new gearbox speed sensor to fix the problem and this would cost us another $148. We said to forget it and we picked up the car that still has the check engine light on and is still not switching gears and the RPM is still running between 40-50 when driving over 45 MPH.
This service department is completely incompetent and they will experiment on your car at your expense.