Spirit Airlines Complaint - Poor Or Lack Of Customer Service
FT.LAUDERDALE, FLORIDA -- On March 22nd, I and my family(6 in total) had the worst travel experience ever. This was largely in part to the poor or lack of customer service provided to everyone on the flight. We began this horrific journey in Cancun Mexico where our flight was delayed about 3 hours. During our time in Cancun the gate changed 3 times and no communication to passengers on what was happening. For many of us, we all had connecting flights in Ft. Lauderdale and again no information was provided to assist any of our concerns. Once on the flight the crew kept us updated on what the delays were, but did share they had no information on the connecting flights in Ft. Lauderdale. Prior to arriving in Ft.Lauderdale the crew made an announcement they (the entire crew on the flight from Cancun,Mexico)were moving to the Tampa flight and this was the only flight they were assured would have a connection to the next destination. Upon arriving at baggage claim in US Custom no one from the airline was there to assist us for over 30 minutes we waited.
Finally we were informed our bags were still waiting in the run way and there were trying to get employees to off load the luggage onto the conveyor belt. The delay of the bags created a frantic rush to the check in counter to load the bags to proceed to our gate. Bags were check in and we rushed to the security gate where we were informed our flight was waiting for us, while the one person on duty took his time to check id's and boarding passes. Finally, when were going thru security a Spirit Airlines employees inquired who was on the line to fly out to Tampa, where we informed him we had seats on the plane to Tampa. He radio the gate and informed them there were still Tampa passengers on the security line. Once we made it passed the security desk and arrived at the gate we were informed the doors had just closed and we were unable to get onto the flight. From there the Spirit Reps were "RUDE" and "NASTY" to passengers and provided no guidance to us and many of us like myself were traveling with small children. Instead they made comments to each other in Spanish and laughed at us. I speak Spanish and was well aware of their comments and their synical laughs poking fun of the passengers.
The best response from the reps were to go back to the check in counter to find out additional information. This was the last flight and we were told that since the delay happened due to weather the airline was not responsible for anything else outside of scheduling the next flight out the following day with no other accommodations.
I could no longer accept being treated in this manner and chose to rent a car and drive with my entire family to Tampa in the ugliest weather conditions.
I'm truly disgusted with not only how poorly the airline executed on their plans of addressing customers when there was a long delay and what options were to be provided for this situation. Beyond what had occurred the POOR SERVICE WAS UNACCEPTABLE.