Doctors ValuVision / Eye Care Centers of America Complaint - Horrific Customer Service

Review by arelly on 2008-03-26
NASHVILLE, TENNESSEE -- If you want to be herded like cattle and think that ordering new prescription eyeglasses should make you feel like you are applying for government assistance, then Eye Care Centers of America's Doctor's ValuVision is for you!

Yeah, I know, customer service in general has gone to the dogs but I have to say that in my opinion, Doctor's ValuVision is by far the worst offender that I have come across in a very long time.

I went to the one on Gallatin Parkway in Madison, TN, just outside Nashville. I was given incorrect information on the phone before I ever stepped foot in the door, I waited for almost and hour & a half just to be seen, then was given the runaround on every conceivable topic and was treated like dirt by the management.

There was no one on staff to assist with picking out frames, so the customers had a free for all with them and they were in complete disarray. The whole store was a mess.

To make matters worse, the manager on duty only offered me a 10% discount even though I had been quoted the wrong price, told that my lenses were in stock when they were not, waited over an hour to be seen, was treated discourteously by the entire staff. Yet as I was leaving I watched another customer be given a 35% discount by a regular staff person just for asking.

I called corporate headquarters to file a complaint and my call was never even returned.

Sure they offer glasses at a reasonable price, but honestly, Lenscrafters is WAY worth the extra money for their level of service!
Comments:1 Replies - Latest reply on 2008-03-26
Posted by D. on 2008-03-26:
Check the rating of the Doc you had your appointment with and see how other patients rate him...you can post your own rating as well...


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