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Dragonfly - Ashland, OR Complaint - Customer Service

Review by Jwolfc on 2008-03-26
ASHLAND, OREGON -- Went in and had a bad night (they brought us the wrong wine; took 35 minutes to bring us our meal after ordering, in a not very busy room; we both had some stomach issues after we left that night) and so as not to embarrass the server any more than he may have already been I decided to call the next day and explain what happened in hopes that the restaurant would do their best to try and make me a happy customer again. Spoke to the owner, "Dee," and not only did she not try to make me happy in anyway -- she went into some kind of legal speak about how their food is fresh and implying that they were not liable for any crappy food we might have eaten. Great. Nice. Now she's made me think that I should have called a lawyer instead of being neighborly.

Please think twice about these people before you eat there, as they don't seem to care if you have a bad time if they get your cash.
Comments:1 Replies - Latest reply on 2008-04-10
Posted by cloonstar on 2008-04-10:
We are sorry that you didn't feel accomodated enough after your unsatisfying experience! But in our defence and i hate using these blog sites as a stomping ground to bad mouth people, your complaint was not the day after it was a few days after and when we are asked to reinburse a whole meal with no inital complaint being made, obviously as a business person ( i'm assuming ) you can't expect that. My wife "dee" did actually ask if you mind coming in so we could talk about the situation, our common practice is to offer gift certificates as reinbursment. We are sorry for your disappointment and lost of custom but our repitation for qaulity customer service and food is well respected in this town.
Dragonfly....

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