Delta Airlines Complaint - Skymiles Rip-off
This is a copy of the last (of many) emails I have sent to Delta with still NO reasonable resolution:
My frustration with the discrepancy between what you promote your skymiles program to be, and how you manage to "fine print" your way out of actually having to follow through with those promises, is beyond description.
My family travels on mission to Zambia, Africa each summer.
(along with 120 other team members) The first five years, we flew with you, Delta. Each trip was SUPPOSED to accrue nearly 20,000 miles for each of the four of us. However, after almost two years of fighting for them, we never received all the credits we were due. THEN, of course, there was never a seat (not even one), available for us to redeem our miles for the next trip. I managed to be able to use miles for a portion of one of my trips, after having to PAY to transfer some of my sons miles (whose ticket I of course had paid for) into my account. The next year, same situation ... no seats available. This year, SAME situation ... no seats, OH, unless of course we wanted to use TWICE as many miles. Fine...we'll move our daughters miles into my husbands account, pay the DOUBLE miles and at least get ONE award ticket as a result of the $40,000 worth of tickets we had purchased from you in the last four years. But GUESS WHAT!
"Delta is so sorry to inform us that due to inactivity, Kaydee's miles expired two weeks prior to our transfer request." (and I shouldn't have to make mention of the fact that the reason there was no activity was that we were never able to USE them) In response to my request to restore the miles that we had SO UNEQUIVOCALLY earned, Delta replied "Your feedback is important to us and we incorporate customers' views and opinions as we make decisions. While we would like to offer special consideration in cases such as yours, we are unable to honor the many similar requests that we receive from others in equally deserving situations. We follow a consistent policy to ensure that Delta is fair to everyone who travels with us. Accordingly, we must respectfully decline your request. I realize this is a disappointment, and trust you will understand our position. We hope you will continue to make Delta your airline of choice."
Well, there you have it,...if you read that response closely and take note of what it infers, you'll hear from Delta themselves, that Delta's "consistent policy" is to 'fine print' their way out of having to actually make good on the promise they held out to customers who "deserve" what they were promised. As for my understanding your position, ... I'm afraid I understand it all too well. (along with those 'MANY other customers' who have not received what they deserved from Delta either) And as for Delta continuing to be my airline of choice...what do you think?!