Target Informative - Target Return / Exchange Policy
NEW ORLEANS, LOUISIANA -- I had a aggravating experience when trying to return a maternity outfit that a relative had given to my wife. My wife had already tried to exchange the item for a different size and was told that there was nothing they could do because she did not have a receipt. I was floored when she told me the story and thought that the store was taking advantage of an emotional, pregnant woman! I told her that I would take care of it and to no avail had the same experience. The item was clearly marked with Target tags and even registered in the scanner before the customer-no service rep realized I didn't have a receipt. There is no way that I would ask my aunt to give us a receipt for the item...that would be rude; however, now we are stuck with an item my wife can't ware. I guess we will donate it to a local charity.
The fact is that there are plenty of retailers that do not treat there customers this way and now we will spend more of our money at those retailers. We are now ex-Target customers...Life is to short to deal with these types of headaches. By the way there were at least 12 other people in the customer service line who were turned away unsatisfied! Target it is your policies that are driving your customers away.
You have lost track of what drew people to your stores in the first place.