Gateway Informative - Never Ever Buy Anything From Gateway
I purchased my laptop in January of 2007. I am a college student and greatly depend on my lap top. Towards the end of the school year (May), my laptop was not charging correctly. This was JUST FOUR MONTHS after I bought the product. Since school was almost done and I put up with it. By the time I was finished school I could not even get the lap top to turn on. Once I went home for the summer I used the desktop at my house. July 21, 2007 I called technical support because I needed the problem to be fixed for the upcoming school year. The technician thought that the problem was with my AC adapter and sent a new one to me. I got the new adapter early August. By November 23, 2007 I was YET AGAIN in need of a new adapter. I called tech support and they sent me a newer version of the AC adapter. THE LAST ADAPTER LASTED THREE MONTHS!
It is now March and I am having the same problem. For the last couple of months I have put up with this terrible product. The only way I can charge the lap top is by literally holding the charger in place and pushing on the cord until I have marks on my fingers. The second I let go, the charger is not recognized by the lap top. After charging it to get a full battery, it dies in about 20 minutes. I literally sit through class with one hand on the adapter and the other hand typing. As of today, my lap top will NOT turn on. Gateway should be thanking me for being as gracious as I am about the faulty product they have on the market. I called tech support yesterday.
My warranty ran out in January of 2008, just two months ago. The woman I spoke to on the phone said that since I only had a two prong adapter, that sometimes you have to get another one. After a long talk with her, she finally gave me the number for corporate. Even she finally agreed that I shouldn't need to get three new adapters a year. When I finally got through to someone at corporate and explained my problem, he diagnosed it as a much different problem, or should I say...a much more expensive problem. Now that my warranty is up, they are expecting me to pay 250 dollars on a repair that they should have been able to fix all last year when I explained my problem to them. Now, all of a sudden, they conveniently have a different idea of what needs to be fixed at my expense.
I could not be more frustrated with this product.
I will never buy any product from Gateway EVER again and will make a point to tell everyone I know about what terrible products Gateway produces. It is ridiculous that a product I paid hundreds of dollars had severe problems just months after I bought it. Gateway needs to stand by their crappy products and take responsibility for their poor quality.
NEVER EVER BUY A GATEWAY BECAUSE THEY ARE NOT WORTH ONE CENT OF YOUR MONEY. THEY ARE THE WORST POSSIBLE PRODUCTS ON THE MARKET. I HAVE NEVER BEEN SO DISAPPOINTED WITH A PURCHASE IN MY LIFE.