Premier Auto Haus Complaint - Bought lemon used Acura RL 3.5 for $7600
DOWNERS GROVE, ILLINOIS -- My sixteen-year-old son worked hard and saved up for months for a good car. He found one he liked at Premier Auto Haus in Downers Grove, IL. It's an Acura RL 3.5, 2000. He paid $7600.00.
My husband test-drove the car and was assured it had no major mechanical problems. My son paid cash for it and drove it home the same day, about twenty miles. My son started having trouble with the car dying out towards the end of the ride, but my husband felt that since it had been sitting on the lot for awhile it was nothing to be concerned about and a tune-up would probably fix it.
For the next couple days, my son drove it to school and back (three miles each way.) Then, on day four of owning it, the car would die out in the road and had trouble starting back up. I called Premier Auto Haus, and was told that it was our problem. The salesperson I spoke with-- Scott- said, "Well, how are we supposed to know what you've done with the car in the last four days?"
He informed me that the car needed work recently and they had just fixed the relays. (According to my mechanic, that's one of the first things you suspect when the PCM is bad. So they likely knew that something was significantly wrong and the car couldn't sustain a long drive.)
We had put less than fifty miles on the car, counting the trip home. I pushed harder for a resolution, and was eventually told that if we could get the car to Wheeling, IL-- fifty miles from our home-- and have their partner Louie repair it, they'd pay 30% of the repair costs.
1.) We can't drive the car 50 miles. We can't even drive the car five blocks at this point.
2.) I don't want to tow the car 50 miles. Nor do I want to be limited to doing business with Louie in Wheeling. They were not interested in having me take it to any of the local, reputable repair shops in my area. It had to be Louie...for all I know, Louie could just add 30% to my bill and share that with the dealership. I decided to have the car looked at by mechanics we trust.
We have just been informed that repair costs and parts will be over $2100. We've had two trustworthy mechanics look at the car, run it through diagnostics, and both agree that it's the power control module. When the car gets warm, it dies out and won't restart until it's completely cooled off again-- usually an hour or so later, depending on the weather. My husband and son test-drove it on a cold day for twenty minutes so they had no way of knowing.
Premier Auto Haus claims to be "extremely dedicated in providing an exceptional standard of customer satisfaction." This is untrue.
I am very disappointed in Premier Auto Haus. We have six children and they have to work to earn money to get the things they want. It was heartbreaking to see my son's first major purchase-- something he had been dreaming about for years-- get blown to pieces by a dishonest dealership, and to not be offered any reasonable customer satisfaction.