Advantage Complaint - Beware Of Dishonest Advertisements Online!
DENVER, COLORADO -- Beware of any ‘special’ offers from Advantage! I found a great internet special and ending paying 3x’s what I was quoted and put up with the worst customer service imaginable.
I was flying into Denver, Colorado on a three day trip and needed to rent a car to travel to Breckenridge. I found a internet special from Advantage offering a Spring Break special which would waive the young driver’s fee. It was valid in 13 states including Colorado. I booked the car through the link on the website and had no issues. I received the confirmation the day before with a charge showing $0 for the young driver’s fee.
When I arrived at the Denver airport I was charged 3X’s what I was quoted because the Young Driver’s fee was not waived. The manager accused me of making up the deal arguing that it was illegal to waive young driver’s fees. The following day I called customer service to get the charge refunded. Again, I was greeted by a rude, combative agent that didn’t believe the special existed. She almost hung up on me, but I forced her to type in the website. She read the special back to me and then abruptly put me on hold when she read the young driver’s fee was waived. Twenty minutes later she came back the phone to tell me that Denver did not participate in the special. Isn’t Denver in Colorado??? … stated specifically in the special? Apparently not… I was told it was my responsibility to verify the specials they offered were actually honored before I traveled. Not giving up, I called once more a few days later hoping to get a better customer service agent. This time, Denver was included in the special, but they couldn’t change my charges because the account was closed!!!
Moral of the story is… avoid Advantage at all costs!