HSBC Card Membership Services (Gold MasterCard) Complaint - Bait and Switch Credit Card Offers
INDIANA -- I have had a HSBC Gold MasterCard since 2002.I have been an excellent customer and always paid on my account. I recently received a replacement card - 03/2008 - and along with it was an offer for 0% APR on purchases made between March 1 and April 30 for 6 months.
I was considering taking HSBC up on this offer but wanted to confirm the terms before putting any major purchases on the card. What happened after I contacted customer service was just UNBELIEVABLE! First, I was told by a customer representative that they had no record of a 0% APR for purchases even being offered to me. He said there was an offer for a 0% APR for balance transfers for 6 months. I explained to him that a purchase 0% APR offer comes with no transaction fees and balance transfers do, so I preferred the offer that was SENT to me with the card!
I asked to speak to a supervisor and after waiting on hold for what seemed like forever, I talked to Latoya. She again told me that no offer for 0% APR on purchases was in my records, only the balance transfer offer. I then read the offer that was sent to me and asked if the balance transfer offer could be changed to the purchase offer that carry no fees. She then said I had to FIRST fax a copy of the offer that they sent to me! I told her that they should be aware of the offers they send out to customers and put it in their records FIRST before sending them out. I asked her why should I have to fax them THEIR OFFER! She refused to budge on the matter and would not change the balance transfer offer to the purchase offer.
To make a long story short, I just told her how ridiculous the situation was and how I would have been in a real bind if I had trusted their false and misleading offer. So to anyone out there carrying a HSBC Credit Card beware of their bogus offers!