Better Business Bureau Informative - Complaints Against the Better Business Bureau
PORTLAND, OREGON -- Since the BBB is not ran by the Federal or State government, is it privately owned?
And since the BBB operates, in large, off of funds from its members (Contractors or Business), how can it be bias free from a consumer complaint against its own member(s)?
I have a friend who experienced alarming and costly damages from a contractor who is a member of the BBB. My friend performed the preliminary steps on a claim against the contractor and a follow up report against the contractor to the BBB.
However, when my friend and I called the BBB (under alias names) posing as potential customers who wanted to know if their were any past and/or present complaints on this same contractor, the BBB responded with a "NO" and gave complimentary responses about this particular contractor whom my friend made a claim against.
First, this is how I am viewing the BBB:
If a contractor, bad or good, is a member of the BBB, and since the BBB largely operates off the funds from its members, it would stand to reason that the BBB could not be impartial and unbiased to a consumer's complaint and would most likely be supportive of its own member, as we, my friend and I have experienced.
Secondly, consider this: When a consumer calls the BBB complaining against a contractor who is NOT a member of the BBB.... in short, it is my understanding that the BBB would follow up on the consumer's complaint by contacting the contractor, encouraging the contractor to become a member; and if the contractor refuses, only then will the BBB take the steps in reporting this contractor to the proper agencies, and file a negative report about this contractor within the BBB.
Now, with this in mind, isn't this a form of BLACKMAIL to get contractors to join the BBB?
And isn't the BBB a far cry away from its' historical origins "TRUTH IN ADVERTISING" and it's purpose of protecting the consumers?
Would anyone like to comment on this WITH FACTS AND YOUR OWN EXPERIENCES?