T-Mobile Informative - Long Term Customers Kicked to the Curb!
Last week, I received notice from T-Mobile that our service had not been under contract for a while and either we or they could choose to terminate service at any time. They choose to terminate our service now! Great. I appreciate the reward to loyal, pay-on-time customers!
The reason WHY our patronage with T-Mobile was no longer welcome was not given in the letter, but we have come to find out that it is in response to the Executive Order deemed E.R.R. (Excessive Roaming Reduction). The reason we are being dismissed is because we no longer live in the area for which we were signed up for coverage. Even though we are only going to be away from that "Home Area" for the next year and a half or so, I cannot convince T-Mobile to maintain our service. Since there is no T-Mobile tower in this area, we are constantly roaming - which T-Mobile does not charge us directly for but has to pay some other carrier for the usage. Correct me if I am wrong, but would it not be safe to infer T-Mobile is making money off of other carrier's customers who have traveled into T-Mobile service areas?! There you have it. Loyalty - unrewarded.
We have had issues with T-Mobile over the years, and there have even been a couple of customer service reps that were rude, dismissive, or just seemed to not have a clue. But - we have stuck in there through 8 years! We have been with T-Mobile since BEFORE they were T-Mobile (It was Voice Stream).
In spite of:
*Our cell numbers being sold when Voice Stream changed to T-Mobile.
*Receiving numerous fax-solicitations as a result of them selling those #'s.
*Losing 1000 minutes/month at the change over in favor of the new T-Mobile plan. (Service and prices are subject to change with no notice!)
*Getting the cell phone equivalent of spam.
*Being told T-Mobile can't stop it.
*And - BEING CHARGED for those danged text messages that wake me up in the middle of the night (the spam ones).
Now, the worst part about all of this is NOT that my husband and I are inconvenienced, but the others who are affected by the E.R.R.
The people who are most affected by T-Mobile's blatant disregard for customer loyalty are the service-men and -women and their families. One T-Mobile clerk (in-store) told me that he has had to face this issue a lot recently, as his store is located in a town with an Air Force Base. These brave men and women are essentially being penalized for their service to their country by having that one, affordable "lifeline" yanked away from them.
Way to go, T-Mobile. Way to go.
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