Intuit - Quickbooks Pro 2007 Complaint - Non functioning software and ignorant tech support
PHOENIX, ARIZONA -- I recently purchased Quickbooks Pro 2007, installed it one week ago on my laptop (OS is Vista) and entered a large amount of financial data. Two days later I went to enter additional data and continued to get an error message (6123,0) that QB could not find the server. I called tech support (Intuit advertises free phone support for the first 30 days) and spent 2 hours on the phone with someone in India whose broken English was extremely difficult to understand. After trying several fixes (of which none worked) he said my data files must be corrupt and need to uninstall everything and start over. After deleting all files and uninstalling the software I reinstalled the software and continued to get the same error message. I sent three e-mails to Intuit to contact me and called finally called them. Intuits's policy for "free phone support" is you need to send an e-mail and they will then call or e-mail you back. I was informed that because I called them I would be charged for the tech support. I asked to speak to a supervisor and after 20 minutes of "discussions" they agreed to accept my call. Two hours later QB still does not have a function.
The tech service rep remotely took control of my laptop and could not figure out what was wrong, in expiration he finally said it was a problem with Vista and just because the QB box says it's Vista compatible doesn't necessarily mean it will work with Vista. The techs obviously only know what the script says and do not have the experience or skill sets to go beyond that. The tech did say he thought QB 2008 worked better with Vista but he could not upgrade my software (he would sell me the upgrade however). My 2 hours on the phone id nothing but waste my time and burn cell phone minutes.
The tech was going to have someone call me back who might be able to fix the problem, is is now 6 hours later and no one has called back. This is my first (and last) dealing with Quickbooks, it looks like it is "buyer beware" when dealing with the folks at Intuit.