Rite Aid Complaint - Pharmacy - Pharmacy Customer Service
ONTARIO, OREGON -- I recently switch to the Rite Aid pharmacy due to a gift card offer they were advertising and have numerous problems ever since. I have been given, charged and eventually refunded for a medication that was not mine. I had been told my physician was not authorizing my medications and when I called my physician they had already sent over the required documentation. Most recently, I have had an experience that has caused me to terminate my relationship with Rite Aid. I called in my pain medication refill and was told that they had not received authorization from my physician. Since it was Friday and did not look like my physician was going to respond, the pharmacist suggested that they fill a prescription for a pain medication that I had on file and had not used for a few months, until they could get the authorization from my physician on Monday. I agreed and paid for the medication. The following Wednesday I was informed that the Pharmacist was concerned that I would take both medications and felt he needed to consult with my physician due to this OR I could bring the pain medication that he filled on Friday in to him and he would give me the pain medication that I originally was needing.
He then informed me that he could not credit me for the unused medication that he was requiring me to return to him before he would give me the other medication. I am a 40 year old male that does not require parental oversight. I truly feel that the Rite Aid pharmacy financially took advantage of me to say the least and I question this request to return the medication. I shared this with the Pharmacist and he became rude and started over talking me.
I informed him I wanted all my prescriptions transferred back to my original pharmacy and he informed me he would not do this and I would have to call my physician and request all of them again. I switched back to my pharmacy and they called the Rite Aid Pharmacist and were informed that I did not have any pain medication order on file. Very Mean Spirited and I really feel unethical.