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Rite Aid Complaint - Pharmacy - Pharmacy Customer Service
Pharmacy Customer Service - Complaint
ONTARIO, OREGON -- I recently switch to the Rite Aid pharmacy due to a gift card offer they were advertising and have numerous problems ever since. I have been given, charged and eventually refunded for a medication that was not mine. I had been told my physician was not authorizing my medications and when I called my physician they had already sent over the required documentation. Most recently, I have had an experience that has caused me to terminate my relationship with Rite Aid. I called in my pain medication refill and was told that they had not received authorization from my physician. Since it was Friday and did not look like my physician was going to respond, the pharmacist suggested that they fill a prescription for a pain medication that I had on file and had not used for a few months, until they could get the authorization from my physician on Monday. I agreed and paid for the medication. The following Wednesday I was informed that the Pharmacist was concerned that I would take both medications and felt he needed to consult with my physician due to this OR I could bring the pain medication that he filled on Friday in to him and he would give me the pain medication that I originally was needing.
He then informed me that he could not credit me for the unused medication that he was requiring me to return to him before he would give me the other medication. I am a 40 year old male that does not require parental oversight. I truly feel that the Rite Aid pharmacy financially took advantage of me to say the least and I question this request to return the medication. I shared this with the Pharmacist and he became rude and started over talking me.
I informed him I wanted all my prescriptions transferred back to my original pharmacy and he informed me he would not do this and I would have to call my physician and request all of them again. I switched back to my pharmacy and they called the Rite Aid Pharmacist and were informed that I did not have any pain medication order on file. Very Mean Spirited and I really feel unethical.
He then informed me that he could not credit me for the unused medication that he was requiring me to return to him before he would give me the other medication. I am a 40 year old male that does not require parental oversight. I truly feel that the Rite Aid pharmacy financially took advantage of me to say the least and I question this request to return the medication. I shared this with the Pharmacist and he became rude and started over talking me.
I informed him I wanted all my prescriptions transferred back to my original pharmacy and he informed me he would not do this and I would have to call my physician and request all of them again. I switched back to my pharmacy and they called the Rite Aid Pharmacist and were informed that I did not have any pain medication order on file. Very Mean Spirited and I really feel unethical.
Comments:
Posted by Mrs. V on 2008-03-28:
Go here to file a complaint about that Pharmacy:
http://www.oregon.gov/Pharmacy/Complaint.shtml
http://www.oregon.gov/Pharmacy/Complaint.shtml
Posted by Anonymous on 2008-03-28:
You should also write a polite, calm, detailed letter to RiteAid's corporate offices. Sounds like this guy needs a smack-down.
Posted by kyke on 2008-04-10:
That is unethical might i suggest u file a complaint with the state board of pharmacy or something of that nature? I mean if you had any controlled substance transferred from another pharmacy to Rite-Aid, the pharmacist from Rite-Aid is NOT allowed to transfer it back because that's a law, but he can't lie and say nothing is there. What medication was it for and was it transferred from a prior pharmacy to rite-aid first?
Posted by minaminamina on 2010-08-09:
I guarantee you 99 percent of the error is due to the doctor's bad hand writing. The doctor write tramadol like trazodone. They write nifedipine like nisoldipine. They write lantus like lancet. The list goes on...
Any one who works inside the pharmacy or having to deal with doctor's order will tell you..THERE IS NO WAY IN THE WORLD YOU CAN READ THEM!
In a pharmacy that fills 500 prescriptions by one pharmacist and 2 techs. Out of the 500 prescriptions you can only read clearly 80 prescriptions. The rest the pharmacist relied on her educated guess and making at least 50 phone calls to verify with doctors the drug name, missing drug dosage or how many times you want the patient to take a day. Doctor's license number missing, How many tablets do you want the patient to get?... The pharmacist spend at least 2 hours a day on the phone with doctors to verified hand writings and missing information in order for the pharmacist to fill the prescription. That is the reason why a prescription take so long to fill. Also the patient's insurance company took forever to process and pay which further delay fill time. When you tell the patient I can't read your doctor's hand written. The patient acts dumb and looked shock.
I feel sorry for all the pharmacist. DON'T HOWEVER GET INTO THE PHARMACIST PROFESSIONAL. IT'S A REALLY BAD WORKING ENVIRONMENT.
Any one who works inside the pharmacy or having to deal with doctor's order will tell you..THERE IS NO WAY IN THE WORLD YOU CAN READ THEM!
In a pharmacy that fills 500 prescriptions by one pharmacist and 2 techs. Out of the 500 prescriptions you can only read clearly 80 prescriptions. The rest the pharmacist relied on her educated guess and making at least 50 phone calls to verify with doctors the drug name, missing drug dosage or how many times you want the patient to take a day. Doctor's license number missing, How many tablets do you want the patient to get?... The pharmacist spend at least 2 hours a day on the phone with doctors to verified hand writings and missing information in order for the pharmacist to fill the prescription. That is the reason why a prescription take so long to fill. Also the patient's insurance company took forever to process and pay which further delay fill time. When you tell the patient I can't read your doctor's hand written. The patient acts dumb and looked shock.
I feel sorry for all the pharmacist. DON'T HOWEVER GET INTO THE PHARMACIST PROFESSIONAL. IT'S A REALLY BAD WORKING ENVIRONMENT.
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