Alamo Car Rental Complaint - Explanation Of Contract & Customer Service
DULLES INTERNATIONAL AIRPORT, VIRGINIA -- I rented a car via the net to be picked up at Logan International Airport. All was there, except someone on staff who could or did explain the rules of the contract.
When I dropped the car off at Dulles International Airport little did I know that 2 extra hours around DC were going to violate the time of the contract. If I had, I would have not taken then extra time.
The hour of anticipated return carried no weight. The hours of the contract were determined by the hour I picked up the car in Boston, totally disconnected to when I anticipated drop off. I thought the contact would be regulated somewhat at least by the internet choices indicated by the client.
Two hours of "Extended Contract Time" equaled $80. There was not 'Sorry about that'....just "We will bill your card for this amount because you had the car 2 extra hours beyond the contract."
Be Aware, this company has it set up to rip off!
Does this happen more to women, than to men?
Thanks.....choose another company.