Bill Heard Chevrolet Complaint - Horrible!!!! - Internet Sales Department
SCOTTSDALE, ARIZONA -- I was driving down McDowell and noticed this very nice looking dealership on the south side of the road. I had been looking to get out of my car and into an SUV of some kind. When I got home I looked online and sent in an inquiry asking for some details. It took Bill Heard two hours to send me any kind of response. So I emailed them back letting them know what it was that I was looking for. They never sent me any information back. I called asking for the internet manager hoping something was wrong with there email and after leaving him three voicemails and getting nothing back I decided to go elsewhere for my business. A week later I received an email asking me about the details on the vehicle I was interested in. I was very upset that they would even try to contact me now.
Why even have an internet department if you can't get a hold of anyone. I think they have HORRIBLE customer service!