24 Hour Fitness Complaint - Do Not Go To 24 Hour Fitness Irving, TX
IRVING, TEXAS -- I registered as a member in 24 hour fitness at their Irving,TX club, So here goes the list of complaints.
1.) Staff is extremely unprofessional.
2.) When I visited first time for the registration the girl (snip) told me that she would provide me the first assessment session free with a trainer called (snip). Well that was the only part that went ok.
3.) So after some time I went ahead and joined the club and purchased 10 training sessions. When I was registering they told me that I cannot train with (snip) (with whom I had my assessment session). so I argued and finally got my sessions set up with the same trainer.
4.) First day I showed up, the trainer says that he has an appointment with another client and if I could come back after one hour or on another day. I said no I cant so to my surprise he did the physical assessment again which was already done during free trial session so he just wasted my entire session for which I had paid $50.
5.) Each and every session I took there I was forced by (snip) to purchase their product called BODY-BUGG on which I guess he must be making some money. Upon telling him that I have Mac I was asked to purchase “Mac Parellels” (For those who don’t know what Mac Parellels is, it allows you to run Windows on mac) so that he can sell his product.
6.) Eight sessions down, I once called him to inform that I won't be able to make it for the session since I had some other things to be taken care of. He did not pick up and I left a voicemail. Well he did not return the call. The voicemail that I had left was 24 hours in advance, which is OK as per their policy . So I went in for my next session and guess what [snip] l was training someone else. Upon asking him, he in the first place did not respond properly, I told him that he could have at least called me and he told me that he got too busy. WOW!!!!! Guy doesn’t know what Mac is and considered himself Bill Gates for a moment Haha..
7.) OK, so I get angry and go the manager who sets me up with another trainer and he did the assessment again. NOOOOOOOOOOOOOO.
8.) Well I am done with this club and cancelled my membership with them immediately.
Also the club remains packed during the evening time so I had always struggled to get myself onto a machine there.
Do yourself a favor and find a better gym than 24 Hour fitness.