DirecTV Inc Complaint - Two Part Contract & Questionable Practices
OLYMPIA, WASHINGTON -- The rep was so nice when they said I could save $10 a month for a year, by bundling my phone and television.
I was shocked when the late installer brought out the satellite dish - I thought it was cable - like COMCAST.
To make a long story short, I was manipulated into signing a contract that I didn't know was a contract. I thought it was the work order. There was no mention by anyone about an 18 month commitment.
It took only 7 days to realize that I didn't want DIRECTV. I cancelled my services immediately. I was sent an early cancellation notice for $340. I growled, but realized I'd have to pay it because I'd been tricked into signing the contract. I set up payments of $100 a month, because I'm on a fixed income, and I cannot work. After doing so, and after setting up the payment agreement, I received numerous calls wanting to know when I was going to pay off the debt. I called them to make sure the arrangements were on record, only to be told that my account had been turned into collection. I checked - and it had not. I had to take my Nitro, to calm down!!
I contacted everyone I could think of for help. No one gave it except the Governor's Office. They gave me the Better Business Bureau. I contacted them, and they sent my complaint to DIRECTV. DIRECTV held to their decision. I sent a rebuttal, and I was not nice. I explained part of the actions I will now take (all within the law). I must have hit a nerve because the next morning I got a call from a collection agency. I refused to talk to them, so I found out nothing. I have put my plan to warn the public about DIRECTV into action. Watch the news - it will be coming up soon. When you see the plan, you too can do the same, and we'll show them what it's like!
They may have gotten money from me that they didn't have a right to. However, it is going to cost them a bit of business for doing so. This is something the public needs to be aware of. And I have a big enough mouth to shout pretty loud! And with your help, perhaps the political people will see the advantages of helping us lowly, common people. I will not give up!!!