T-Mobile Complaint - Customer Is Always Wrong At T-Mobile
SEATTLE, WASHINGTON -- I signed up with T-Mobile in November 2007 through my company over a business website. It said there would be an acknowledgment in 24 hours. When there was none, I called customer service and was told to "sign up again". I could cancel the 1st service and return the phone, if by chance the 1st sign-up worked, there was no way she could tell if it did.
It did of course, I cancelled the service, UPS sent the phone back and I was promptly billed for 2 accounts on the only bill I would ever see from T-Mobile. I was told this was fixed after a couple more phone calls, but when I didn't receive a bill, I called to get the amount owed, made sure the address was correct and was told everything was fine, "could they help me with anything else?". No, I said after 30 minutes on the phone, please, just send a bill.
Fast forward 2 months and 3 phone calls later and my phone is now disconnected and I have never seen a bill from T-mobile. I finally figured out, while on the phone with Tracey that they had either neglected to put my condo number in my address or put it on the wrong line. When I pointed out that I had a condo number, Tracey said, "Oh, so you haaaaaave moved!" No, I hadn't moved, but I think I'd just been called a liar.
I received a "past due" bill on Saturday, paid it on Monday morning and my phone was disconnected Friday. I guess it stays disconnected until they post the check. It was explained to me that I was wrong, T-Mobile sent me bills, even though they went nowhere. I could have gone to the busy mall 15 miles away and paid my bills. I could have gone on-line, but I absolutely refuse to give a company access to my checking account or a debit/credit account number when they can't even get an address correct. And, I want to see my charges.
I thought when I signed up with T-Mobile that they had a decent reputation for customer service. Thank God I have a 1 year contract. I'll be spending the next few months researching other cell phone providers.