Lowe's Informative - Installation - Not So Good
AUSTIN, TEXAS -- We purchased 20 windows from Lowe's and hired one of their installers to install them. We got a great price on the product (mid-grade BetterBilt windows). We thought the installation bid was great, too. However, the installation was not so good. Some of the windows were ordered too narrow and one was ordered too wide. The measurements were made by the installer. So, we ended up with one window that is extremely hard to open and several that they had to add in extra shims after installation (along with globs of caulk). The team seemed rushed and frustrated throughout the project, which was supposed to take 2 days. On day 5, I just wanted them out of my house!! They left the jobsite littered with broken glass and debris. The drywall and ceiling were damaged, which they finally patched up at my insistence. But, they didn't sand, retexture, and paint the patched areas. I had to do all that myself. The outside is a mess with gobs of caulk all around the trim.
Our lesson learned: pay a little extra and hire professionals with a good track record/reputation. We will NEVER consider Lowe's (or any other Big Box) for installation of anything in the future.
We also had Lowe's come measure for carpet installation. They had a $199 whole house special - ha-ha. The bid came back at over $300 and the amount of carpet was half what we would need. Luckily, the window project was underway before we signed up for the carpet installation. We were only out the $35 bucks for measuring. As it turned out, we were able to hire a reputable carpet seller/installer for the same price as Lowe's.