Airlines in General Informative - Baggage
Just thought I would post something that is hopefully helpful for anyone booking a flight in the future. No matter which airline you use, check either their website or with a CSR to make sure you understand the baggage allowance and weight/size restrictions your ticket entails. Carriers are having to squeeze their belts more and more, and one area they're all clamping down on is excess baggage fees and charging every one they can.
At the airline I work for, we've been pretty lax in checking the bags or assessing the fees. Even if a bag that was a few pounds over weight, or a few inches over, did get caught, they'd normally let it go unless the agent was in a bad mood that day and just wanted to charge you. No more. Every bag has to be checked, and a memo was sent out, no airport agent can waive an excess baggage fee. You have to speak to a supervisor at the station, that's the only person that can make an exception. You can even call the corporate office, the highest people in the company you can actually talk to, and they've been stripped of the power to reverse baggage fees.
So, before you travel, check the limits, because if you do get charged, you're going to be told you that the information is plainly published on the website or on the recorded message when you call to speak to someone.