Bertera Chevrolet Pontiac Buick Complaint - Awful Customer Service

Review by bimmerbuyer on 2008-03-30
PALMER, MASSACHUSETTS -- I just had to chime in on this dealership. This is the worst run and most unprofessional dealership I have ever encountered. I have bought 12-15 cars in my life and never have seen anything like this place.

I saw an advertisement on cars.com on one of their vehicles and made an appointment to test drive it. I also happen to live over two hours away. So, I headed to the dealership excited to test drive this car (a very high end vehicle) and was fully expecting to make a deal and drive it home. I even went to the extent of packing up my extra set of tires for my car and cleaning it out. Well, when I got there I was greeted by a salesman who brought the "sales manager" that I made the appointment with out. We got started by getting some basic info on what my intent was and building a file on my car. About 30 minutes into this process the "sales manager" came out and told me that the car that I made the appointment to drive was not there! The "general sales manager" took it home for the weekend!

Obviously, I was ripped, but figured if they could put together a good deal and deliver the car to me it might be salvageable. Nope. They lowballed me on my trade and then told me the internet price was discounted for cash buyers and my price was actually $ 3500 more!!! I had never heard of such a thing in my life. Needless to say, this didn't go well and I left. I actually stopped at Tulley BMW on the way home and bought the car I wanted with less mileage and BMW certified, too. They also gave me $ 4K more for my trade.

My experience at Bertera was pathetic. I hope that "general sales manager" impressed his date with that car!!!
Comments:1 Replies - Latest reply on 2008-04-01
Posted by Aerocave on 2008-04-01:
Sounds to me like a large, metro area store...its kind of sad how bad the communication at certain dealers is...When I plan to drive any car (I am GSM at dealership too) I always check with salespeople to make sure they have no one on the vehicle. They probably appraised your trade and "overallowed" (added the discount) to the trade value until they discovered you already had a discounted price with the profit already taken out--which they can't do both.
Sorry for your experience.

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