J C Whitney Complaint - Tire Bead Breaker
I ordered and received a "Garage Pro" tire bead breaker for $69 which was advertised to break the bead (seal against the wheel) of tires including light trucks.
After assembling the tool and attempting to use it, I was admittedly befuddled. It wasn't intuitive. I called JC Whitney's Customer Service and after going through the usual gammut of females who's nearest experience was the use of a finger nail file, I finally got to the "technical expert" a guy who was only slightly removed from the nail-filers. He was zero help and was going to find his boss...
After staring at the online picture of the bead-breaker, it finally hit me that I had to put the center hole of the tire rim over the upright portion of the bead breaker. I thanked Mr. Useless and went back to work.
My epiphany proved correct, but to no avail. The 3/4 ton Dodge tubeless tire bead wasn't going anywhere after struggling for a half hour and using every possible effort.
I called JC Whitney and got another female representative who, upon my explanation that their tool was really a paper weight in disguise, and requested to get them to suck up the freight for the return of said tool, told me it wasn't intended for a 3/4 ton truck tire. I explained that in my professional experience, having changed thousands upon thousands of tires in my life, I know that not even a 1/2 ton truck tire would yield to this poor excuse for a tool and would they please pay the return freight? No. End of story. I will never buy anything at JC Whitney again! They just do not stand behind their stuff. -Dave M.
P.S. The single associated "customer review" that glowingly describes the ease of use for this bead breaker, its wide application, reliability, etc. ostensibly allows for a customer to write an "innapropriate review" warning. Guess what? This feature doesn't work. Surprise, surprise. Looks like fraud to me...