General Motors Complaint - My Dream car has been nothing but a Nightmare!
COLUMBUS, GEORGIA -- March 30, 2008
My name is Hellen Hammond and I am from Eufaula. Alabama. On October 2007 I purchased a 2007 Cadallic Escalade which I have always heard and Thought it was everyone's Dream Car! but it has turned out to be my biggest nightmare and no one seems to care! I have been purchasing GM Vechiles for the past 20 years and in the last 15 I have bought one a year every year! I bought this vechile and I have had problems with it from day one and who gives a dang! Certainly not the dealership nor this corporation....you got your $68,000.00 who cares that it is in the shop every month....
The wind noise from the drivers window and sunroof sound as if you are driving down the interstate at 70 miles per hours with the windows down! All I hear from the service is "It is the aerodynamics of the car" or we hear the noise but don't know what to do to fix it! Well for that amount of money I shouldn't hear a noise at all, I have had to replace, the molding around the windows, the Passengers door handle, Passengers mirror, hub caps, winshield washer sensors, cluster sensors, you name it and I don't have but 7100 miles on this car. The dealership (Columbus Ga) has never once offered to help me out. They never sent the referral fee to the person who referred me. Now thery will be happy to trade me out of my car for another but of course the are $10,000.00 more then mine and with a down payment they could help me get out of this. I sure they would I put 17,000.00 cash on this and there were rebates not to mention I traded a paid off car in also.
I just want someone to help me with my problem. When I filled out the survey on line and complained I had no response! I mailed 2 surveys in with compaints on them and I have heard from no one. Feel free to contact me at (snip) anytime.