Spirit Airlines Complaint - Spirit Does Not Care About Customer and Charges for Everything
Six members of our family were to leave from Detroit at 4 p.m. then to Laguardia and then to Fort Lauderdale.
At the check in at Spirit - the computer did not let us check in and the person at the counter took 20 minutes to serve us and then had to get help to check us in - one half hour of frustration - but that was only the beginning. The two Spirit employees never said the flight was delayed three hours. The plane was sitting at the gate but there was a three hour delay. It appeared they did not have their pilots lined up because we took the same plane - three hours later and it was snowing and the plane had to be deiced - had we left earlier no deicing would have been needed.
Then when we got to New York we hurried over to catch the flight - but it was delayed - the time at the gate never changed - but when I went up and asked what time the flight would leave - it was hours later. When I asked that the Spirit employee change the departure time and let the people there know - he totally ignored the request and turned around speaking Spanish to another employee - they went behind the panel at the gate to chat and what appeared to me - to ridicule my request.
The delay meant that the plane would land in Lauderdale at 2 a.m. Our car rental closed at 1 am and many people on the flight could not get shuttles to their hotels or rent cars. It was very late and Spirit caused the long delays - they did not give one iota about us the customers.
Then on the way back - on March 30 - the experience was better - plane left about 15 minutes late but the next problem was the luggage. Two of our bags that we paid for and checked in did not get back to Detroit. I was told that there was too much luggage and that they could not get it all on the plane - of course nothing was said as we waited for all the luggage to come out on the conveyor.
Then I was told it would be delivered to our home by the end of the day. The Spirit employee did not record the scan tag I had for both missing pieces and told me to call a number for the status. It is 10:30 p.m. on March 30 and no call no luggage.
Spirit needs a lesson in customer service and accountability. I also forgot that although I went through the Spirit web site with my Spirit numbers - none of the six flights gave credit miles.
There is nothing on the Spirit web site that I found to ask questions about the cause of the delay or to file complaints.
It appears that Spirit is driven by charging for luggage that did get delivered and for any drink or morsel of food.
Spirit does not care about delayed flights or connections or the problems a 2 a.m. late flight causes.
Spirit will be my last choice whenever possible.