Florist Express Complaint - Do Not Use Florist Express
IRVINE, CALIFORNIA -- DO NOT USE Florist Express, they are affiliated with PROFLOWERS. I ordered flowers from PROFLOWERS and Florist Express was supposed to fulfill the order. The order was placed one day before delivery but the flowers were not delivered. I got a call from Florist Express at 7pm the day they were supposed to deliver that they did not have the flowers (but of course it was too late). BUT... when you select the next day delivery on PROFLOWERS, they actually take you to a different flower selection that they GUARANTEE is available. SO... what can I say, PROFLOWERS and FLORIST EXPRESS failed to deliver in more than one way and I am in the dog house.
I called and talked to a supervisor named BURT and he tried to make light of the situation as if it happened quite regularly. He offered to deliver today (Monday, 3 days later) and I just asked for my money back. They did not even offer any compensation for their incompetence. DO NOT MAKE MY MISTAKE. Choose another florist. I certainly will from now on.
Remember, DO NOT CHOOSE PROFLOWERS OR Florist Express.