Chase Manhattan Bank Complaint - Chase Automatically Denies The Charge The First Time You Wire Money
COLORADO -- This morning I attempted to use MoneyGram to transfer $150 to California, using my Chase credit card.
An hour later I received an email from MoneyGram advising me that the credit card company had declined the charge.
Since my account is paid in full every month, and I have plenty of credit available on the card, I was confused. I called Chase, and a representative advised me that the "Security" department had declined the charge. After an excessively long hold time, I was put through to a representative from that department, who advised me that it was Chase's policy to AUTOMATICALLY decline the first charge anytime someone used a service they hadn't used before. When I asked why they hadn't bothered to call me (since I'd been at home all morning) she said that's not how they do it, but that the charge would now be accepted if I tried again. When I pressed further, she hung up on me -- really great customer service, Chase.
It is amazing how much information the credit card company wants from us even though they don't choose to use it. If they were concerned about possible fraud, they could have made one simple phone call to check it out. Instead, they caused a lot of grief because the money was not there as promised.
This is just plain crummy customer service, and I can't imagine Amex doing this. I've been a Chase customer for many years, but I think that I'm in the market for a new credit card. Instead of all of the marketing garbage they send, perhaps they should use some of the space on the monthly bill to advise customers that if they ever want to use a money transfer service that they should call Chase first for authorization.