Sirius Satellite Radio Complaint - Beware of Unscrupulous Billing & Collection Practices
KING OF PRUSSIA, PENNSYLVANIA -- WARNING: IF YOU DO NOT RENEW, SIRIUS WILL TURN YOU OVER TO A COLLECTION AGENCY!!!
After prepaying $144 for one year of Sirius Satellite Radio, I decided not to renew my subscription. Sirius disconnected my service. Then the calls and letters from NCO Financial, Sirius' collection agency, started. I found out that Sirius had "automatically" renewed my subscription for a year without even notifying me and was now seeking payment in advance for a year's worth of service even though my service had been disconnected for months.
I began receiving one or more harassing calls from NCO Financial each day. I also received a letter from NCO Financial demanding $239! (I still don't know how they came up with that ridiculous figure).
I called NCO Financial and got their voice mail box. It was full the first time I called, so I couldn't even leave a message. The second time I called, I was able to leave my name and number. No one ever called me back.
I called Sirius and threatened to file a complaint with the Pennsylvania Attorney General's office. Sirius agreed to back off and expressly admitted that I did not owe the $239 that NCO Financial was seeking. Instead, Sirius now claimed that I owed $31 for the service provided between the subscription expiration and the disconnection date. In order to protect my good credit rating, I sent the $31 to NCO Financial and said goodbye to Sirius.
It's a shame that Sirius has so little faith in its product that the company feels it must resort to unethical business practices to bring in revenue. Just Google "Sirius" and "collection agency" and you will find the same complaint over and over again. I will never deal with Sirius again. You shouldn't either.
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