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Sirius Satellite Radio Complaint - Beware of Unscrupulous Billing & Collection Practices - Sirius subscription
Sirius subscription - Complaint
KING OF PRUSSIA, PENNSYLVANIA -- WARNING: IF YOU DO NOT RENEW, SIRIUS WILL TURN YOU OVER TO A COLLECTION AGENCY!!!
After prepaying $144 for one year of Sirius Satellite Radio, I decided not to renew my subscription. Sirius disconnected my service. Then the calls and letters from NCO Financial, Sirius' collection agency, started. I found out that Sirius had "automatically" renewed my subscription for a year without even notifying me and was now seeking payment in advance for a year's worth of service even though my service had been disconnected for months.
I began receiving one or more harassing calls from NCO Financial each day. I also received a letter from NCO Financial demanding $239! (I still don't know how they came up with that ridiculous figure).
I called NCO Financial and got their voice mail box. It was full the first time I called, so I couldn't even leave a message. The second time I called, I was able to leave my name and number. No one ever called me back.
I called Sirius and threatened to file a complaint with the Pennsylvania Attorney General's office. Sirius agreed to back off and expressly admitted that I did not owe the $239 that NCO Financial was seeking. Instead, Sirius now claimed that I owed $31 for the service provided between the subscription expiration and the disconnection date. In order to protect my good credit rating, I sent the $31 to NCO Financial and said goodbye to Sirius.
It's a shame that Sirius has so little faith in its product that the company feels it must resort to unethical business practices to bring in revenue. Just Google "Sirius" and "collection agency" and you will find the same complaint over and over again. I will never deal with Sirius again. You shouldn't either.
After prepaying $144 for one year of Sirius Satellite Radio, I decided not to renew my subscription. Sirius disconnected my service. Then the calls and letters from NCO Financial, Sirius' collection agency, started. I found out that Sirius had "automatically" renewed my subscription for a year without even notifying me and was now seeking payment in advance for a year's worth of service even though my service had been disconnected for months.
I began receiving one or more harassing calls from NCO Financial each day. I also received a letter from NCO Financial demanding $239! (I still don't know how they came up with that ridiculous figure).
I called NCO Financial and got their voice mail box. It was full the first time I called, so I couldn't even leave a message. The second time I called, I was able to leave my name and number. No one ever called me back.
I called Sirius and threatened to file a complaint with the Pennsylvania Attorney General's office. Sirius agreed to back off and expressly admitted that I did not owe the $239 that NCO Financial was seeking. Instead, Sirius now claimed that I owed $31 for the service provided between the subscription expiration and the disconnection date. In order to protect my good credit rating, I sent the $31 to NCO Financial and said goodbye to Sirius.
It's a shame that Sirius has so little faith in its product that the company feels it must resort to unethical business practices to bring in revenue. Just Google "Sirius" and "collection agency" and you will find the same complaint over and over again. I will never deal with Sirius again. You shouldn't either.
Comments:
Posted by xeony2k on 2008-09-19:
Similar story with me... canceled and they continued billing me. Near as I can tell, this is what happened without my knowledge and/or approval. Service continued and they disconnected me after two months of obvious non-payment. Then my service somehow got reconnected for another month and a half before they turned it over to NCO.
I am presently in the process of disputing the debt with NCO via a certified, return receipt letter stating my case requesting debt validation. If I have one piece of advice, if and when you do cancel, ask for something in writing. In fact I may take that lesson with me for any other sort of service like this.
The best Sirius can do for me at this point is say they are sorry... which doesn't change the fact they made a mistake and I've got a dept collection agency breathing down my neck. Thank you Sirius!!
I am presently in the process of disputing the debt with NCO via a certified, return receipt letter stating my case requesting debt validation. If I have one piece of advice, if and when you do cancel, ask for something in writing. In fact I may take that lesson with me for any other sort of service like this.
The best Sirius can do for me at this point is say they are sorry... which doesn't change the fact they made a mistake and I've got a dept collection agency breathing down my neck. Thank you Sirius!!
Posted by KingMav on 2009-01-12:
As I have stated already in a previous post about XM, satellite radio is a service. Like all other services, it has terms of service and preferred payment method. Satellite radio is an auto renewing service, billed in advance, and a credit card is preferred. Actually it is required you are paying less than a year at a time. Once more, Sirius' terms state that much clearer than XM's. Bottom line is, don't get a service unless you agree to the terms of that service. Your cable company charges you in advance for your service. You don't have to call them every month to renew. Why do you believe you should do that with satellite radio then? This is a new business, satellite radio. Its still in its infancy and the way of the future. Might as well count on it. It has its terms just like any other service and you have to learn to live with it or be stuck in the dark ages when FM becomes just as obsolete as analog TV.
Posted by jasonhaynes96 on 2012-04-01:
I agree. I could not believe these people. Their customer service is some of the worst I have ever delt with. I would never subscribe to their radio. I am thinking about videoing me shooting their radio with me 12 gauge shotgun and posting it on youtube.
Posted by jktshff1 on 2012-04-01:
Read the terms and conditions for anything you use a credit/debit card completely.
While I had Sirrus I was totally satisfied with their service and selections.
It is in the terms and conditions that if you don't opt out, you will be automatically renewed.
Many companies are doing this where used to you had to select to be auto renewed, now you must select to opt out of it.
While I had Sirrus I was totally satisfied with their service and selections.
It is in the terms and conditions that if you don't opt out, you will be automatically renewed.
Many companies are doing this where used to you had to select to be auto renewed, now you must select to opt out of it.
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