Vonage Complaint - Do Not Get Vonage!
DO NOT GET VONAGE!!!
If you are keeping it forever like till you DIE go ahead because Vonage is awful to cancel! Well as I read down if you die your family will have to deal with these people. Now I will tell the whole world DO NOT GET VONAGE! I've been with them since July 2005. Well my Cable company got me last week. I just could not pass a great all in one deal when I see one. So today I call Vonage to CANCEL because the cable guys are coming out tomorrow. It was awful. I even began to lie just so she would help me cancel. First I told her all the info she needed and then the questions came flying! Why do you want to cancel? Because I'm going with the cable company. Why did you go to the cable company? Why this? Why that? Why I ask (myself not her still trying to be nice) does she even need to know this.
If I wanted something else I believe I would have called for that not to cancel. So her next question was so why do you really want to cancel? So yes I started to lie to her I said well you see I'm moving to my sisters house and we will be living with her so I don't need a phone she has one. Then she asked where does she live? Then the s**t hit the fan I said you don't need to know where she lives. I just want to cancel. Yes I was getting mad. Being honest did not work lying did not work. So my husband was listening on the other phone and I said you can ask my husband WE WANT TO CANCEL.
So my husband said WE WANT TO CANCEL. Then she asked do you want to transfer your service? It took all I had not to curse or yell at her. But I calmly said I'm not stupid nor dumb if I wanted to transfer the service I would have called and done that. Then my husband said WE WANT TO CANCEL. She says I quote " if you would like to cancel please say cancel. I was thinking are you f**king kidding me? I was at my wits end with this lady. My husband said CANCEL. She knew he was pissed. Finally she said ok your account is now cancelled. Also I cancelled the credit card they have on file for my account. They are not going to treat me like I'm dumb and stupid then steal money from me too.
Screw me once shame on you screw me twice shame on me it's not happening. I will be sure to go to the BBB and let them know how we were treated. We are not dumb Americans and we do not need to be treated has if we are.. If this is the way some Vonage reps. have to do there job :( shame on you get a different job. No one could pay me to treat people badly just to keep them. I wish I would have recorded my call. I will not go through that ever again!!
ALSO I found this on the BBB website.
On March 27, 2007 Vonage company's membership in the BBB was revoked by the BBB's Board of Directors also The BBB processed a total of 7626 complaints about the company in the last 36 months.