General Motors Complaint - General Motors Shell Game
TOPSHAM, MAINE -- I've spent the last three months playing a shell game with General Motors and three of their dealerships and all of the shells were empty.
While traveling in my 2003 Chevrolet Pickup in Georgia in late December, I had a breakdown. Prior to the breakdown, my truck had been problem free. Duvall Chevrolet of Clayton, Georgia, determined that the Transfer Case needed to be replaced. After some discussion, I agreed to have the Transfer Case replaced with a GM replacement Transfer Case with a 3 year warranty. I was in a travel status and continued west after the repair was completed. I had only gotten about a hundred miles when I realized that I had a fairly significant vibration that I hadn't had prior to the repair. I called Duvall, who told me it was probably nothing serious and I should talk with my hometown dealership when I returned. Subsequently, I also determined that I had fluid leaking from an area near the Transfer Case, which I had never noticed before.
I stopped at Herb Adcox Chevrolet in Chattanooga, TN, where I was told that the Transfer Case was leaking fluid and that a damaged U Joint was the cause of the vibration. As I understand it, the U Joint is connected to the Drive Shaft which is connected to what else: The Transfer Case. Guess who paid? Me. Adcox topped off the Transfer Case fluid so that I could return home and see my local dealership, Goodwin Chevrolet of Brunswick, Maine. Goodwin inspected the vehicle and determined that the problem was a crack in the Transfer Case Adaptor Housing, which is connected to what else: the Transfer Case. Guess who paid? Me. I don't pretend to be a mechanic, but it defies all logic that these problems that were non-existent prior to the Transfer Case replacement weren't related to the original problem or the work that was done. I submit that any rational, objective person would conclude that there was a direct relationship covered by the warranty, especially since the warranty work was essentially the same work as that completed replacing the Transfer Case Adaptor Housing (That's straight from Goodwin Chevrolet.
Of course, they could have been funning me). I filed a complaint with GM Customer Service (File # 71-612320192 - they sure have a lot of complaints), but GM didn't find any beans under the empty shells. They reached the self-serving conclusion that none of these problems were related and warranty didn't cover any of my expenses. My advice: Don't waste your time buying GM warranty parts and don't buy a GM product either. I have this message for GM: In my life, I've purchased 8 General Motors vehicles, including 5 new ones. God willing, I'll purchase several more vehicles before I pass on to greener pastures. I'll never purchase another General Motors product because you treat good customers like trash.
The next time you folks are staring at the boardroom wall wondering why sales are declining, look in the mirror and remember Missing Bean in Maine and millions more like him.