Southwest Airlines Complaint - Stolen Luggage By South West Airlines
FORT LAUDERDALE, FLORIDA -- Stolen luggage contents by SOUTH WEST AIRLINES [ Archive Post ]
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Posted on 03/31/2008
I am beyond devastated at having contents of my luggage stolen by South West Airlines employees. I am Australian and here on vacation- so to have basically my only possessions taken from me is so upsetting. On a flight from Texas to Fort Lauderdale yesterday, the 30th March, My boyfriend and I checked through two bags- his made it mine didn't. It was supposedly 'delayed' and then some what lost due to the tag having 'fallen' off and then it turned out once they finally located it that the only half the contents of my luggage was in there. I had my lap-top and the contents of my life stolen with all my personal information/documents/photographs/music/banking details etc on the lap top STOLEN. They also took out both mine and my boyfriends i-pods and all our i-pod accessories. They left us with a couple of t-shirts and my toiletries!! South West airlines of course takes no responsibility!!!
I know I was stupid for checking through these items but as my luggage also contained toiletries I couldn't carry on. I actually made sure with the check in lady that my computer would be alright to send as it was fully protected and padded!
Once I finally received what was left of my luggage- which took about 10 phone calls and a lot of tears and stress. I asked the luggage department if anyone but their employees would have had access to my luggage- and she even admitted that no only their employees would have had access to it. I am so angry! Basically this means the airline can get away with taking anything they like from checked in luggage if they supposedly have no responsibility!! It is impossible to claim anything back or even get them to check their employees and find out why this is happening. I read another review on this site from a person who had the same thing happen to them.
I would really like action to be taken. If anyone has any suggestions please let me know. I don't want to be left feeling powerless! When are airlines actually going to take responsibility for what is happening and making it impossible for the consumer to do anything to rectify this situation. Something needs to be done.