Budget Rent-A-Car Complaint - Budget Truck Break Down No Help For 11 Hours
OKLAHOMA CITY, OKLAHOMA -- My son rented a Budget truck in OKC, OK. 20 miles from Okc, it broke down. When he called the office where he rented the truck the woman said I gave you a blue book in which it had the road assistance info. He replied he had received no such booklet, her response was, I give this book to everyone and immediately hung up on him. He is broken down in their defective truck filled with his household goods and this is her response. He eventually got the road assistance number from another source and after finally reaching them, was told it would be 4 hours before they could deliver another truck to his location. After waiting 4 hours and no truck. He started calling repeatedly and at that point Budget Road Assistance would tell him some one was on the way within the next hour. This went on for 10 hours.
At this point it is very dark and getting dangerous. Finally someone showed up at 9:30 PM (His first call to Budget Road Assistance was made @ 11:30 AM) The repair man said he was told he had a dead battery. (which was not true, as the battery turned over just fine) After fiddling around on the engine, the repair man said he could not fix the problem and he would have to be towed. To call Budget Road Assistance and have them get a tow truck. My son knew this was a laugh, as no one would ever show up. He prevailed on the repair man to please not leave him stuck out there. This man took mercy and called a friend that had a tow truck that could haul this Budget Truck. One hour later the tow truck arrived and the tow man dropped him and the truck off at a Motel.
The next morning, he called this sarcastic witch that had hung up on him the day before and asked when he could expect a replacement truck. She said they had none and did not know when one would be available. At this point, he had no choice but to call a moving company to come get his goods out of this faulty truck and move them for him. He had started a new job in Arkansas and was due to be to work and could not wait around to receive another faulty truck that might again break down on him. This is the attitude of Budget Truck Rental.
Always, always, get PENSKI,.
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