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My3cents.com - How can I get Nextel to cancel our account when we can't yet afford to pay what we owe?
Cancellation
MORRISVILLE, NORTH CAROLINA -- First, I called their customer service line last month. They said our contract is up this month (April) and we would save $200 if we wait til April to cancel.
Phoned them again, got heavily accented person, who gave me this number to cancel: 1-866-235-1057. It had been disconnected.
Phoned their customer service again and got English speaker, but he put me "on hold" and eventually I got cut off.
Went to "Nextel Sucks" website to get their corporate number to override the useless customer service (703)433-4000. "Executive" would only give her first name, Deborah. She said we had to pay our balance by the 26th, then we could cancel the next day but right now our account is suspended because we ran out of money. She said if we don't pay by the 26th of this month, they'd automatically cancel our accounts and send our bill to a collection agency.
Is this the only way we can cancel?
Phoned them again, got heavily accented person, who gave me this number to cancel: 1-866-235-1057. It had been disconnected.
Phoned their customer service again and got English speaker, but he put me "on hold" and eventually I got cut off.
Went to "Nextel Sucks" website to get their corporate number to override the useless customer service (703)433-4000. "Executive" would only give her first name, Deborah. She said we had to pay our balance by the 26th, then we could cancel the next day but right now our account is suspended because we ran out of money. She said if we don't pay by the 26th of this month, they'd automatically cancel our accounts and send our bill to a collection agency.
Is this the only way we can cancel?
Comments:
Posted by Suusan B. on 2008-04-01:
Unfortunately, the answer to your question is "yes". It appears you signed a contract that expires on or about April 27th and that your account is currently suspended for non-payment. So you either need to pay what you owe plus the April charges and then cancel or pay what you owe plus a $200 early termination penalty - - I would say, of course, whichever costs less. They don't care that you "ran out of money" - - you are under contract and they will send you to collections faster than you would ever think possible.
Posted by tnchuck100 on 2008-04-01:
Suusan B. is telling you like it is. In addition, when you do get around to canceling the account be sure and do it in writing. Send it to them certified mail/return receipt requested. If you don't they could continue charging each month until their incompetent customer service actually does cancel it.
NEVER rely on the word of ANY customer service representative. What they tell you on the phone is easily denied later. Guess who loses.
NEVER rely on the word of ANY customer service representative. What they tell you on the phone is easily denied later. Guess who loses.
Posted by Anonymous on 2008-04-01:
You know, I'm very proud of my fellow M3C commentators...two responses and nobody bashed the poster for being 'stupid' or 'financially irresponsible'. You answered the question with facts and kindness. Bravo to you both!!
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