How can I get Nextel to cancel our account when we can't yet afford to pay what we owe?
MORRISVILLE, NORTH CAROLINA -- First, I called their customer service line last month. They said our contract is up this month (April) and we would save $200 if we wait til April to cancel.
Phoned them again, got heavily accented person, who gave me this number to cancel: 1-866-235-1057. It had been disconnected.
Phoned their customer service again and got English speaker, but he put me "on hold" and eventually I got cut off.
Went to "Nextel Sucks" website to get their corporate number to override the useless customer service (703)433-4000. "Executive" would only give her first name, Deborah. She said we had to pay our balance by the 26th, then we could cancel the next day but right now our account is suspended because we ran out of money. She said if we don't pay by the 26th of this month, they'd automatically cancel our accounts and send our bill to a collection agency.
Is this the only way we can cancel?