Vonage Complaint - Vonage Has Terrible Service
Hi, I was a Vonage customer for a year and had nothing but trouble. Hopefully someone will read this and will be saved the trouble and frustration I went through. When I signed up I was promised a $100 rebate for buying the router and signing up, and also my same phone number. After many hours on the phone I finally gave up on getting either. The initial sales reps promised me anything to get me to sign up. We had trouble from the start and when I called for help I kept getting passed on or an a few occasions hung up on. I went to 3 independent sites to test my connection for VoIP and all 3 said my connection was great. My Vonage phone was terrible, static and dropped calls. They wanted an additional $10+ to give me a local number which they promised in the 1st place. Vonage lied to me from the beginning and were no help at all. When I did call to cancel my service it took 45 minutes on the phone, I work 12 hour days and I have to spend 45 minutes just to cancel my service?
The guy was polite, but kept trying to get me to not cancel my phone and switch to another plan or have me talk to their tech department. I requested 8-10 times for a end of service and finally after telling him I would write a bad review online he agreed. Do you get that, he agreed to stop letting me spend my own money. Crazy. Then to boot, last year I was told it was a $30 cancellation fee, another Vonage lie-it was $42. The guy then had the nerve to ask me if I wanted to recommend Vonage to anyone I knew. Can you believe that?
Bottom line, Vonage is a terrible VoIP and Vonage customer service is even worse. Vonage has no respect for their customers wishes and they will lie to you and ignore trying to really help you. Hopefully someone in upper management there will read some of these reviews and put the company back on track with customer service and begin making up for their bad service. Has anyone else had any similar experiences???