Freightquote.com Informative - Beware - Freightquote Makes Sure You Don't Get Paid For Damage Claims
Freightquote does a wonderful job of booking the shipments. I have shipped hundreds of items using them. I had 4 shipments damaged with them in the last 5 years. The problem with them is that they make sure you NEVER get paid for a damage claim. The first two they said wouldn't be paid because it was not packaged to specs. The third one I was dealing with the trucking company directly, and had gone through the complete claim process with them, but when it got time to write the check they wrote it to freightquote instead.
The freight quote rep sent the check back to the trucking company and I never got credit or payment on the claim. I didn't know this had happened until months later and was told by the trucking company that freightquote told them they could NOT deal with me directly so I called freightquote and was told it was too late to file a claim. The fourth one is the one I'm upset about. I placed a claim for $569.00 and was told by Debbie in claims that if it was under $500.00 they would pay it quickly. I agreed to take $500.00 and was given a claim number. It has been 1 year and 6 months and I still have NOT received payment for the claim. Always getting one excuse or another when I call. I have talked to more than a dozen different people in claims & collections, and still getting the run around.
I've had it with freightquote. I will only use them get a quote then will contact the trucking company directly to match the quote. It has been working so far.