Citizentax.com Complaint - How E-filing turned into a nightmare
ON LINE -- So, this company offers free tax e-file if you make under a certain amount. They then offer you to do your state for a fee of $12.88. I figured I might as well do them all together and paid. Well, my state application was listed as "duplicate" and I was instructed to call the IRS. Wrong number. The very nice IRS agent gave me the CA number to call and get cleared up. That agent told me that the site entered the information TWICE so the forms would not be accepted because they were duplicate. He said I had to fill out a whole new form and send it by mail. I did such, and found out that citizentax.com had not given me all the correct deductions that was on the simple ez form. I complained that their company error made me have to do my taxes myself and there system hadn't even processed my information correctly. There is no number to a real person to call, just a very hidden and hard to find area to write in. After several interactions, they not only won't refund me, but wrote "... we haven't been clear. The fact that you filed another return with a tax preparer is irrelevant. Your CA return has accepted through our e-file...".
This company did not listen to a WORD I wrote, so on four attempts I give up.
DO NOT USE THIS SERVICE!!!!
They file your taxes WRONG and offer NO help to fix them, just an IRS number. Their "customer service" department is for several websites that you have to sign up to even use and they are NO HELP!!!
I'm out 13 bucks and had a whole day lost on the phone to clear up the mess they made.