Key Bank USA Complaint - Key Bank Is The Worst
12550, NEW YORK -- Key Bank is like a nightmare to me, everything start with the purchase of USB ( Union State Bank), all the accounts that we have with them, all off the sudden belong to Key Bank, and the bad dreams starts, on a small business account that we have, in the first month they went crazy with the overcharges, $365, in 10 days, on a debit(checking) account for charges of $4.95 etc.
On my mortgage account,that they said they don't know nothing but their name appears on the monthly statement, they have it for 4 months, on the first month they didn't know about my escrow account, they were missing all my school taxes, Second month reversal payments, third month they decide my City taxes went from $1012.00 to $2500.00, send me a check for $835 ( they said I have more money on the scrow account ) but when I call, because my school taxes were misssing they said to me to cash the check but keep it, "under the pillow" because maybe belong to them, so maybe I have to return the money . I have a Home Equity Loan in which the interest is wrong( supose to be locked and they said is variable ), and now like if these problems are not enough they give my husband his 401k because doesn't work for them anymore, tell him he has to put it on IRA account of course from Key Bank and hes money $30,000 is missing for a week now. I am scared to receive any Key Bank mail, and nobody knows were the money is I'M DESPERATE. SOMEBODY HELP ME PLEASE!!!!!
I forget when I call customer service they said to me that I was use to have a good service because USB was a small bank!!!!! and one of the managers said to me that there are others Banks